Shelly Returns & Exchanges

At Shelly, we want you to be completely satisfied with your high-performance electronics. If your purchase doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Pack Your Device

  Place the item in its original packaging with all included accessories and manuals to ensure a smooth inspection process.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.