Frequently Asked Questions
Everything you need to know about shopping with Shelly Electronics
What is the standard shipping time for my order?
We offer expedited shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do your electronics come with a manufacturer warranty?
Yes, all products sold on Shelly come with a minimum 12-month manufacturer warranty. Some premium components may include extended coverage periods as specified on the product page.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item has been opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund or exchange.
Are the devices sold on Shelly compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the 'Specifications' tab on the product page to ensure compatibility with your local power grid before purchasing.
How can I track my package after it has been shipped?
Once your order is processed, you will receive an email containing a tracking number and a link to our logistics partner's portal where you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For high-value professional equipment, we also offer financing options through Klarna.